Privacy Policy
Effective Date: July 1st, 2026
Privacy Commitment
Nash Dental Kanata (“we,” “our,” or “the Clinic”) is committed to protecting the privacy, confidentiality, and security of personal information and personal health information entrusted to us.
We collect, use, disclose, and safeguard information in accordance with applicable privacy laws, including Ontario’s Personal Health Information Protection Act (PHIPA) and applicable federal privacy legislation.
This Privacy Policy explains how information may be collected through our website and how information provided to our clinic is handled.
Information We Collect
We may collect information that you voluntarily provide, including:
- Name
- Email address
- Telephone number
- Mailing address
- Appointment requests
- Information submitted through website forms
- Communications sent to our clinic
When receiving dental care, we may collect personal health information required to provide treatment and related services, including:
- Medical and dental history
- Health card information where applicable
- Insurance information
- Diagnostic records and images
- Treatment records
- Billing and payment information
Website Forms and Communications
Information submitted through website contact forms, appointment request forms, email communications, or similar methods is used solely to respond to inquiries and provide requested services.
Website forms should not be used to submit sensitive medical information or urgent dental concerns.
Electronic communications may not always be fully secure. If sensitive information is required, we may ask that communication occur through alternative secure methods.
How We Use Information
We may use information to:
- Schedule and manage appointments
- Provide dental care and treatment
- Maintain patient records
- Process insurance claims and payments
- Communicate regarding appointments, treatment, and clinic operations
- Meet legal and regulatory obligations
- Improve clinic services and website functionality
Consent
By providing information to our clinic, you consent to the collection, use, and disclosure of information as permitted or required by law.
Where required, express consent will be obtained before collecting, using, or disclosing personal health information.
Consent may be withdrawn, subject to legal, regulatory, and clinical record-keeping requirements.
Disclosure of Information
We do not sell personal information.
Information may be disclosed when necessary to:
- Dental specialists and healthcare providers involved in patient care
- Insurance companies and benefit providers
- Dental laboratories
- Regulatory authorities where required
- Government agencies where legally required
- Service providers assisting with clinic operations under appropriate confidentiality obligations
Storage and Protection of Information
We maintain administrative, physical, and technical safeguards designed to protect information against unauthorized access, loss, theft, misuse, alteration, or disclosure.
Safeguards may include:
- Secure electronic record systems
- Access controls and user authentication
- Encrypted data transmission where appropriate
- Secure storage and backup procedures
- Staff confidentiality obligations and privacy training
Despite reasonable safeguards, no method of electronic transmission or storage can be guaranteed to be completely secure.
Website Analytics and Cookies
Our website may use cookies, analytics tools, and similar technologies to:
- Improve website functionality
- Measure website performance
- Understand visitor interactions
These technologies generally collect non-identifying information such as browser type, device information, pages visited, and general geographic location.
Users may adjust browser settings to manage cookie preferences.
Third-Party Services
Our website may contain links to third-party websites or use third-party services, including website hosting, analytics providers, online scheduling systems, or communication platforms.
We are not responsible for the privacy practices of third-party websites or services.
Users should review the privacy policies of those providers separately.
Access and Correction Requests
Individuals may request access to their personal information or personal health information, subject to applicable legal limitations.
Individuals may also request corrections to information that is inaccurate or incomplete.
Requests should be submitted to our Privacy Officer using the contact information below.
Retention of Records
Patient records are retained in accordance with applicable legal, regulatory, and professional requirements.
When information is no longer required, it will be securely destroyed or anonymized in accordance with applicable laws and professional standards.
Privacy Officer
Questions, concerns, access requests, correction requests, or privacy complaints may be directed to:
Nash Dental Kanata
350 Terry Fox Dr.
Kanata, ON K2K 2W5
Or
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any updates will be posted on this page with a revised effective date.